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Of course, understanding and improving our performance on such metrics is key to achieving service excellence and achieving this balance. This is a great example of how a data-driven approach in a field service business unit can be highly effective. With the advent of modern systems that can talk to each other via APIs, making data readily available when needed, it is now possible to analyze and respond.

To the key data we need to improve our service operations on these critical metrics in real time. This is a revolution in the approach to field service management. A few years ago, most field service managers would "drive while looking in the phone number list rearview mirror" to analyze critical parameters. This inherently made the task reactive, meaning that progress was always slower than desired. In today's era of easy data flow.



The role of field service management is much more dynamic and future-oriented.What tools does an HVAC technician need? Comprehensive list About a month ago, we discussed in detail the 5 best HVAC apps for service technicians . Almost a year ago, we analyzed the 10 most important trends in the HVAC industry that field service companies should pay attention to.  service management that we care about very much and in which we have extensive experience.