Subsequent recurring SMS updates can also be
Sent updating the customer on the status of their application. Since SMS boasts a 93% open rate , businesses can be confident that the update will be received and read. 4. Adopt a multi-channel approach It is important to remember that proactive communications are only effective if they are received and read by the recipients . For this reason, the choice of the most appropriate channels will be dictated by the preferences of your customers.However, we always recommend a multi-channel approach, which india telegram data considers for example email, banners on the site and SMS. SMS are a privileged channel, given that 87 % of users of all age groups declare that they appreciate those received from companies. Furthermore, 23.98% of people find it useful to receive a reminder via SMS for renewals. 5. Continuously optimize online support material Online support materials can include FAQs, online help, and even video tutorials.
These materials need to be continually updated, not only to reflect any changes in processes, services, and products, but also to better respond to customer requests. In addition to monitoring customer requests during calls, it is also useful to analyze the most searched terms on your website, in order to develop new content or update existing content .Why are SMS for public administration so important? Without a doubt because they allow bridging the gap between citizen and public body , speeding up processes and increasing the level of satisfaction.
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